Ticket Scout caches ticket data to reduce PSA API calls and improve lookup speed. Default settings (5-minute cache, 4-hour cleanup) work for most users. This guide covers how caching works, where data is stored, and how to tune settings for large environments or specific performance needs.
Ticket Scout connects to ConnectWise PSA using API keys from your member account. This page covers the two setup strategies and the API permissions required for each feature.
Ticket Scout's default patterns work great for standard PSA ticket formats. Every organization is different. You might use custom formats like REQ-12345 for service requests, or see false positives from invoice numbers that match ticket patterns.
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