Smarter caching. The extension now stores only the ticket fields it actually needs rather than the full raw API response. Cache entries are 40-60% smaller, which means faster reads and less storage used over time.
Toast notifications. Feedback messages now appear as brief pop-up toasts instead of permanent banners. They stack, auto-dismiss, and stay out of your way.
Confirmation dialogs for destructive actions. Resetting settings to defaults and clearing the cache now ask you to confirm before doing anything.
Per-ticket controls on the Cache page. Each cached ticket now has individual refresh and remove buttons so you can update or clear one entry without touching anything else.
Fixed cache refresh and clear operations failing silently when the extension's background service had gone to sleep. Both operations now retry automatically on wake.
Fixed a false success message appearing after a failed cache clear.
Fixed Date Entered and Entered By showing as blank on tickets where those fields were populated.
Fixed the recently viewed list in the side panel behaving incorrectly during rapid navigation between tickets.
Right-click context menu on ticket IDs. Right-clicking any highlighted ticket number now shows a small menu with options to open the ticket in your PSA or refresh it from the source. No need to open the side panel first.
Per-ticket refresh and remove in the side panel. Each ticket in the side panel header now has refresh and remove buttons for quick individual control.
Per-ticket refresh and remove on the Cache page. Same controls available on the Cache settings page, plus bulk refresh and remove at the company level.
Copy ticket fields with one click. Click any field value in the side panel to copy it to your clipboard. A brief highlight confirms the copy.
Date Entered on related ticket rows. Related tickets now show the date they were entered, and are sorted newest first within open and closed groups.
Fixed the side panel failing to open on pages where a password manager extension was active. The panel now begins opening on mouse-down instead of click, which sidesteps the timing conflict.
Fixed page content shifting when the side panel opened on certain sites (Huntress in particular). A short layout lock now absorbs the resize event.
Fixed tooltip jumping to the top-left corner of the page after the panel opened.
Fixed text getting selected when clicking a ticket ID to open the panel.
Fixed recently viewed tickets not recording the view when the panel was already open.
Fixed the context menu refresh not updating the side panel after a successful refresh.
Fixed an upgrade path issue where installing over v1.2.0 could wipe stored credentials. Security settings are now migrated before the vault, which is the correct order.
Encrypted credential vault. Your PSA API keys are now encrypted and never stored in plain text. The vault uses AES-256-GCM encryption tied to your device.
Three vault security modes. Choose the level of protection that fits your workflow:
Standard - credentials unlock automatically, nothing extra required.
Session Lock - one biometric prompt per browser session using Windows Hello or Touch ID.
PRF-Enhanced - highest security, requires a hardware security key or a platform authenticator that supports the PRF extension (macOS 14+ / hardware keys only).
Idle auto-lock. In Session Lock and PRF-Enhanced modes, the vault automatically locks after a configurable period of inactivity.
Encryption key rotation. Standard and Session Lock modes support periodic re-encryption of your credentials on a schedule you control, or manually on demand.
Security tab in Settings. A new dedicated tab for choosing your vault mode, managing your registered passkey, running a platform capability check, and rotating your encryption key.
Vault status in the side panel and settings. Both surfaces show your current vault state and prompt for authentication when the vault is locked.
Detection behavior settings. New options to skip form fields and editable areas when scanning for ticket IDs, and an optional scan delay for pages that load content dynamically. Both are on the Detections tab in Settings.
Default pattern auto-updates. When the built-in detection patterns are updated in a new release, users who have not customized their patterns will get the updates automatically.
Broader Microsoft support. Updated detection patterns cover the newer Teams and Outlook cloud URL formats.
Fixed a critical bug where deleting a custom detection pattern could delete the wrong pattern. Deleting all patterns now correctly disables highlighting rather than reverting to defaults.